shipping info

Free Shipping

Free shipping

At BDN Pet Foods, we value every single customer and handle every parcel delivery carefully. 
We have upgraded our shipping methods and we’re delighted to announce that customers
in the lower 48 US States now enjoy FREE STANDARD SHIPPING on orders $115+.
Orders under that are subject to a Flat Rate of $8.50
In general we ship with UPS. Smaller orders are shipped with USPS. 
UPS delivery times typically are next day for the North East, 3 days for Texas and Florida, 
5 to 7 days for the West Coast (depending on the shipping day).

Important note

1. Preparation for delivery usually takes 1 business day and is NOT included in the overall “shipping time”. 
2. All packages have specific tracking information. 
3. You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number.
4. The status of your order can be reviewed by logging into My Account. Click on “My Orders” to obtain the tracking number.

Shipping policy

Orders placed before 12pm ET will, if possible and if available in stock, get shipped on the same business day.

Return policy

All sales of Big Dog Natural products or merchandise are final. If your order is incorrect, incomplete or does not meet the specifications of your purchase, Big Dog Natural will refund or replace your order (excluding shipping fees). Incomplete products should be notified within a week. Quality issues should be notified within a month by email. In any other case, and after a written consent from Big Dog Natural, a restocking fee of 20% and effective shipping costs will be charged.